FAQ

A: At Z Jewelers, we are committed to quality and use only 100% solid 10k, 14k and 18k gold for our pieces. In addition to gold, we also work with natural, and lab grown diamonds. We source our materials from trusted suppliers to ensure that our jewelry is of the highest quality. Our dedication to using top-notch materials is a reflection of our commitment to providing our customers with exceptional products that are designed to last a lifetime.

A: Shipping for Z Jewelers typically takes 5-7 business days unless there are further verification or unexpected carrier delays. Please note that we highly prioritize the safety and security of your purchase, hence we have put in place additional measures that may cause delays in shipping. We also offer expedited shipping for those who need their orders sooner. However, this service comes at an additional cost and may be subject to availability. Rest assured that we will do our best to deliver your purchase as soon as possible without compromising your order's safety and quality. If you have any concerns about your order's shipping status, please do not hesitate to contact our customer support team, and we will be happy to assist you any way we can.

Our headquarters is based in Atlanta Georgia, but we are 100% online and ecommerce. We do however have a team of traveling jewelers who can do grill molding in person by appointment only. This means we can offer a wide range of customized products online as well as in-person services for those who prefer a more personal touch. Our traveling jewelers are highly skilled professionals who know how to work with precious metals and gemstones to create the perfect jewelry piece for you. Contact us to schedule an appointment with our team of traveling jewelers today!

Yes, we offer custom jewelry designs at Z Jewelers. You can fill out our custom jewelry inquiry form located on our website and a member of our team will reach out to you to schedule a consultation with one of our skilled jewelers. We pride ourselves on creating unique and personal pieces that are tailored to our clients' specifications, and our team works closely with you to ensure that your vision is brought to life. Whether you're looking for an engagement ring, a special gift for a loved one, or a statement piece for yourself, we are committed to making your dream jewelry a reality.

Yes, Z Jewelers offers route package protection as an additional purchase option to ensure your package is fully covered during shipping and delivery. This service can be purchased on our website by adding to cart or during checkout. With Route, customers can protect their shipments from loss, theft, or damage that may occur during transit. Route also provides easy package tracking and a hassle-free claims filing process if something goes wrong. We highly recommend this service to all of our customers for added peace of mind when purchasing valuable jewelry online.